Welcome. We process your orders through our secure server. For contact information, click here. Please click on Shipping Options for our shipping terms and costs. Please try to email us first if you have any questions. SVIDEO.COM 3101 N. 21st St. Ste. F MCALLEN TX 78501 Tel: (956) 686-7449 Toll FREE Telephone in the USA for Orders only: 877-857-5553 Fax: (956) 686-7450 sales@svideo.com We only charge sales taxes on orders shipped to Wyoming and Texas. If you are tax-exempt please provide us with your tax-exemption number. If you are part of the US Government, please let us know and we will remove the tax on order shipped to WY or TX. SVIDEO.COM is a private company that manufactures many products including custom cables and connectors, s-video adapters, converters, s-video cables, switch boxes, and many OEM cables. We also produce streaming videos with close captioning. For information on our streaming video services, please email sales@svideo.com See our extensive product line by clicking on the "products" button. In addition, SVIDEO.COM provides hardware and software for video and pro-audio solutions. We're exclusive manufacturer of the "S-Video to 3 RCA" adapter and the "S-Video to RCA" adapters as well as many other products. We also design certain cameras, accessories and cables. In addition, we offer over 4,000 audio and video accessories at svideodotcom.com. SVIDEO.COM is also the Latin America Distributor for Gefen and Goo Systems and we can be reached at our separate company in Mexico City at (555) 959-7820 or in the USA at 956-686-7449. Se Habla Espanol. RioWave.net (in Texas) has also been granted exclusive world-wide distribution rights of the ATI cables, accessories and the ATI MultiMedia Center 8.1 CD. Purchases made through our secure server will appear on your credit card statement under the name of "SVIDEO.COM, Riverton, WY". Our S-Video adapter cable has a lifetime limited warranty from the date of purchase. You must keep your receipt referencing your order number to validate the warranty. All merchandise may be returned within 30 days from the original invoice date for a refund, unless otherwise indicated. A return authorization number is required for all returns. A 15% restocking fee may apply for returns received after 30 days. No returns are allowed after 60 days. Additional deductions may be made for graphics card returns to reflect the current market value. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform svideo.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. svideo.com SATISFACTION GUARANTEE - svideo.com offers a 30-day satisfaction replacement or refund guarantee on all purchases, except: Restocking Fee. A 15% restocking fee will be applied to all cancellations and returns for refund with a minimum charge or 2.00 if returned after the 30 day period. Shipping charges are non-refundable and we do not provide refunds after 30 days. Technical Support. We only provide support for the products that we manufacture. For other products please contact the original manufacturer. Processing Time. We try to ship your order within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders can be submitted on weekends and holidays and we will process them in the next business day. Return Merchandise Authorization (RMA) number - you must email sales@svideo.com to request an RMA number. The shipping cost on the original order of any returned items is not refundable and there's a minimum of $2.00 charge if you selected "free shipping" and decided to return the product. Shipping costs, insurance or other costs incurred to return any item are the responsibility of the customer. ATI (tm), CyberDisplay (tm), VideoEase (tm), FlexCam (tm) and any other trade marks are all registered trade marks of their respective owners. Warranty: svideo.com warrants the equipment it manufactures to be free from defects in material and workmanship. If you purchased a product from us that is manufactured by another company the warranty will be that of the manufacturer's warranty. If equipment fails because of such defects and svideo.com is notified within one year from the date of shipment, svideo.com will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. Equipment that fails under conditions other than those covered will be repaired at the current price of parts and labor in effect at the time of repair. Such repairs are warranted for ninety (90) days from the day of reshipment to the Buyer. Physical damage to any product will void the product's warranty. Modifying a product is considered physical damage. We will not honor warranty for any products returned with bent pins, cracked or chipped cores, burnt or any other type of physical damage. Physical damage voids any warranty previously implied for any product. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed. 1. Proof of sale may be required in order to claim warranty. 2. Customers outside the US are responsible for shipping charges to and from our company. 3. Copper cables are limited to a 30 day warranty and cables must be in their original condition. All prices and specifications are subject to change without prior notice. * Please note that we are not associated with videoware.com Privacy Policy: All information that we obtain is kept strictly confidential. We do not sell, rent or otherwise share your information. You can reach us using the following URLs *: http://www.svideo.com http://www.s-video.com http://www.riowave.net http://www.svideo2rca.com http://www.svideotorca.com http://www.videobalun.com http://www.flexiblecamera.net http://www.videocapturecard.com Our firm is a certified Participant in the U.S. Small Business Administration's (SBA) 8(a) BD program. In addition, our firm is certified as a Small Disadvantaged Business (SDB) in the Federal Goverment's SDB program. This website is for informational purposes only. We assume no responsibility for its accuracy, and the information is subject to change without notice. Any use of, or actions taken based upon, any of the information contained in this website is done entirely at your own risk. Mention of products or services is for informational purposes only, and constitutes neither an endorsement nor a recommendation. We assume no responsibility with regard to the selection, performance, or use of these products. This web site is copyrighted (c) svideo.com 1994-2008. All rights reserved. How to contact us.